Privacy Policy

Privacy Policy

Last updated: November 2025

1. Introduction

Abby Road Housing Co-operative Ltd. (“Abby Road,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, and safeguard personal data through our website abbyroadhousing.ca (the “Website”), which is hosted on the Squarespace platform.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy and consent to our practices as described.

2. Who We Are

Abby Road Housing Co-operative Ltd. is a non-profit, member-owned housing community based in Edmonton, Alberta, Canada.

We collect personal information only as necessary to:

• Provide information about our co-operative and its programs

• Process membership, support, or maintenance inquiries

• Review applications or resumes submitted through our Website

• Operate and maintain our online services

3. Information We Collect

A. Information You Provide Directly

You may voluntarily provide personal information when you:

• Submit a contact, membership, maintenance, or application form

• Request information about support services, repairs, or subsidy programs

• Upload a resume or other application materials

• Subscribe to updates or send us an inquiry

This may include your:

• Name

• Email address

• Phone number

• Mailing address

• Employment history, education, and references (for resume submissions)

• Unit number, maintenance details, accessibility considerations, and preferred contact times (for maintenance requests)

• Any other information you include in your message or attachments

We use this information solely to respond to your inquiries, process your applications or requests, and evaluate suitability for opportunities with Abby Road.

Maintenance Requests
If you submit a maintenance request form, we may collect details about your unit, the nature of the issue, accessibility needs, or scheduling preferences. We use this information only to coordinate and complete repairs efficiently and safely.

B. Information Collected Automatically (Squarespace Platform)

Our Website is hosted by Squarespace, which automatically collects certain data to operate the platform and provide analytics.
This may include:

• Information about your browser, network, and device

• Web pages visited before and during your visit

• IP address and general geographic region

• Clicks, scrolls, searches, timestamps, and page interactions

Squarespace analyzes this data in a de-personalized form to help us understand site traffic and improve performance.
Learn more at https://www.squarespace.com/privacy

4. Cookies and Similar Technologies

Our Website uses cookies and similar technologies—small files that store data on your device.

We use:

• Essential cookies – required for security and website functionality

• Analytics cookies – used to track site activity, activated only after you accept our cookie banner

You can disable cookies in your browser settings, but some parts of the Website may not function properly without them.
For more information, visit The cookies Squarespace uses.

5. Analytics

We share de-personalized usage data with Squarespace, our analytics provider, to understand how visitors interact with the Website.
This data helps us improve user experience and does not personally identify you.

6. Web Forms and Submissions

When you submit information through a web form (such as a contact form, membership application, maintenance request, or resume upload), we collect the data you provide so we can respond to your inquiry or process your request.

We may share this data with Squarespace to deliver Website functionality (e.g., hosting forms and email notifications).
Your data will never be sold or used for marketing outside of Abby Road’s internal operations.

7. Fonts and Embedded Content

This site uses Google Fonts and Adobe Fonts to display consistent typography.
These services may receive limited technical data (such as IP address, browser type, and page URL) to deliver fonts correctly.

8. How We Use Personal Information

We may use the information we collect to:

• Operate, maintain, and improve our Website and services

• Respond to inquiries and provide requested information

• Process membership, subsidy, employment, or maintenance applications

• Coordinate and complete maintenance requests and repairs in member units

• Communicate with applicants or members about their submissions

• Comply with applicable legal obligations

• Protect the security and integrity of our systems

We do not sell, rent, or share personal data for commercial purposes.

9. Disclosure of Information

We only share your information with:

• Squarespace, our website hosting and analytics provider

• Trusted service providers who assist in website operations or manage inquiries (bound by strict confidentiality obligations)

• Authorized Abby Road staff or Board members involved in membership, maintenance, or hiring decisions

• Authorized maintenance personnel or contractors engaged to perform requested repairs, all of whom are required to maintain confidentiality

• Law enforcement or regulatory agencies, if required by law or to protect the rights, safety, or property of Abby Road or others

We do not disclose personal information to unaffiliated third parties for marketing purposes.

10. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described above, comply with legal obligations, or resolve disputes.

• Resumes and job application materials are retained for up to 12 months following submission, unless otherwise required by law or unless you request earlier deletion.

• Maintenance requests are retained only as long as necessary to document and complete repairs or meet legal and operational requirements, after which they are securely deleted.

If you are hired, your information becomes part of your personnel record and is retained according to employment laws and internal policies.

11. Information Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

Files uploaded through our Squarespace forms are transmitted using HTTPS encryption and stored in Squarespace’s secure environment.
Access to these files is limited to authorized Abby Road personnel, Board members, and approved maintenance contractors who require it to perform their duties.

Maintenance-related information is shared only with trusted maintenance personnel and contractors engaged by Abby Road, all of whom are required to maintain confidentiality and safeguard member privacy.

While no system can guarantee complete security, we take precautions to minimize risk and ensure data is handled responsibly.

12. Your Privacy Rights (Canada)

As a Canadian organization, Abby Road complies with the Personal Information Protection and Electronic Documents Act (PIPEDA).

You have the right to:

• Access your personal information we hold

• Request corrections to inaccuracies

• Withdraw consent for future data collection (subject to legal limits)

• Request deletion of your data, where applicable

• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your data has been misused

Requests can be made using the contact information below. We may ask for verification of your identity before processing your request.

13. Links to External Websites

Our Website may contain links to third-party sites for convenience (e.g., resources, partners, or policy references).
We are not responsible for the privacy practices or content of these sites.
We encourage you to review their privacy policies before providing any personal information.

14. Privacy of Children

Our Website is intended for adults and does not knowingly collect information from anyone under 18 years of age.
If you believe a minor has submitted personal data to us, please contact us so we can delete it promptly.

15. Do Not Track Signals

Our Website does not currently respond to browser-based “Do Not Track” signals.
However, we limit tracking to essential functionality and anonymized analytics only.

16. Data Breach Procedures

If we become aware of any data breach involving your personal information, we will take appropriate steps to investigate and, where required by law, notify affected individuals and regulatory authorities as soon as possible.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect new legal requirements or operational practices.
Updates will be posted on this page with a revised “last updated” date.
Your continued use of the Website after any changes indicates acceptance of the updated Policy.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Abby Road Housing Co-operative Ltd.
Attn: Privacy Officer
10950 82 Avenue NW
Edmonton, AB T6G 2R9
Contact >

Summary

We collect only what’s necessary to operate our website, manage applications, maintenance, and member inquiries.
We respect your privacy, protect your data, and never sell your information — ever.